Plan & Device Questions
These answers explain how to prepare a plan enquiry and get help with your viewing devices. Confirm the details of your selected offer with support before paying.
What is a simultaneous connection?
It means one stream being watched at a time. A plan for two simultaneous connections is intended for two concurrent streams. Installing a player on several devices does not by itself increase the connection allowance. Tell support how many screens you expect to use together.
Which subscription durations can I ask about?
You can enquire about 1, 3, 6 or 12 months. Compare the total for the full selected term and connection count. A monthly equivalent, if displayed, is a comparison calculation rather than a promise of monthly instalments.
How should I choose between Standard and Premium?
Explain your devices, preferred viewing quality and the features you need. Ask support to confirm current availability, app-activation conditions and the final total. Premium app activation and streaming duration are different: lifetime activation of a player app does not mean a lifetime streaming subscription.
Does a player app include the subscription?
Do not assume so. A player is the software used to open compatible content. Its licence or activation can be separate from a streaming subscription. Check the selected offer and the app publisher’s terms before buying or activating an app.
Can I use a Smart TV, Fire TV Stick or phone?
Compatibility depends on the exact device model, operating system and available player app. Send those details to support. A device family name alone is not enough to confirm every model or app. See the installation-help checklist.
Is every programme available in 4K?
No such guarantee should be assumed. Resolution depends on the individual source, your chosen service, player, device and connection. Ask about the specific content you need rather than treating a 4K label as a promise covering every channel or title.
Can I try the service first?
Ask support about current trial availability, including the duration, connection limit and device suitability. Opening the contact page does not create a trial.
Does opening a plan enquiry charge me?
No. The plan-enquiry page only helps you explain your intended selection. It does not submit an order, collect card details, charge you or activate service.
What should I do if playback stops?
Note the device and player, the time of the issue and whether it affects one item or all playback. Check that you are not exceeding your connection allowance. Contact support privately with a concise description and your order reference if available.
Where do I ask about payments or refunds?
Contact support with your enquiry or existing order reference. Confirm the available payment method and applicable policy before a new payment. Do not send full payment-card details through public comments or screenshots.
Detailed buying and playback guides
Use the plan-selection worksheet to compare duration and connections. For viewing checks, read the picture-quality and trial guide.